Description
At the customer service desk, you will find a member of staff who can provide assistance with the following matters:
- information on the Province’s activities and how it operates
- guidance on finding provincial laws and other administrative regulations
- identifying the relevant provincial department
- assistance with completing forms and self-declarations relating to services offered by the Province and its partner organisations
- updates on the outcome of requests already submitted to provincial offices
- collection, with issue of a receipt, of applications addressed to provincial bodies and affiliated organisations
- providing information on civil disability
- collecting, on behalf of ASUIT’s Forensic Medicine Unit, applications for the assessment of disability status (civil disability, civil blindness, childhood deafness, Law No. 104/1992, inclusive education)
- collecting, on behalf of ASUIT’s Forensic Medicine Unit, requests for certified copies of the disability assessment report
- collect applications for ASUIT High Specialisation (e.g. requests for authorisation, reimbursement of travel and accommodation expenses outside the PAT, etc.)
- collect applications for ASUIT Supplementary Healthcare (e.g. Service 11)
- processing the ASUIT Independent Living indicator
- Processing applications for APAPI financial assistance:
- allowance for disabled children
- carer’s allowance
- civil disability pension
- civil blindness pension
- civil deafness pension for children
- increase in civil disability pensions under Article 38 of Law No. 448/2001
- settlement of accrued benefits for heirs
- processing of ICEF applications and related requests for the disbursement of APAPI financial assistance:
- processing of ICEF forms and applications for co-payment of home-based social care services
- processing of ICEF forms and related applications for the disbursement of UMSE Disability and Social-Health Integration grants:
- information on the ‘Muoversi’ service
- Processing of the ICEF and the related ‘Family’ indicator for:
- reduced canteen fees
- early years services (nursery, childminder)
- extended nursery hours
- service vouchers
- study grants
- full-immersion courses abroad
- a year abroad
- ICEF processing and other related applications:
- general information for women who are victims of violence
- providing information to tenants of ITEA social housing regarding changes of accommodation, authorisation for guests, changes to household composition, rent reductions, applications for payment of service charges in instalments, and the collection of relevant forms
- Processing ICEF data for the annual verification of eligibility criteria and calculation of ITEA housing rent
- Information on housing schemes
- Processing of ICEF data and related applications for the provincial universal allowance
- Calculation of the ‘Poverty’ indicator
- General information for women who are victims of violence
Assistance with setting up the following digital identities:
- CIE (Electronic Identity Card)
- SPID Lepida
- Health Card/CPS
Guidance on how to use the various apps related to digital identity (e.g. TreC+)
The information point in Piazza Dante in Trento, on the other hand, provides general information and digital support.