Provision of services through Service Vouchers - period 2022-2024

Organisations included in the provincial list of entities that provide services through Service Vouchers must follow the Criteria and modalities for the implementation of Service Vouchers approved by Resolution G.P. no. 1328/2022.

Service Vouchers for the reconciliation of work and family care allow families meeting the requirements to reduce the costs of education, custody and care services for minors up to the age of 14 (or under 18 in the case of handicaps, learning disorders or situations of particular hardship certified by the competent personnel) in addition to the public services provided for the same purpose in the provincial territory, against a personal financial contribution of at least 10% or 15% (depending on the age of the minor) of the cost of the service eligible for funding.

Service Vouchers are financed with the resources of the 2021-2027 ESF+ Programme of the Autonomous Province of Trento, with co-financing from the European Union - European Social Fund plus (40%), the Italian State (42%) and the Autonomous Province of Trento (18%). Given the relevance of this measure, Service Vouchers have been identified in the Programme as Operations of Strategic Importance.

Service Vouchers must be activated within 180 days of their issue and the service must be completed within 12 months of activation.

Activity reports must be filed within 180 days from the end of the conciliation services provided.

Within 90 days of receipt of the documentation, the Ad Personam Multifunctional Structure shall confirm the Statement of Costs requested for the service provided, or it shall report any discrepancies; only then may the Granting Body submit to the Provincial Administration the invoice or fiscally valid expense report for the balance.

Entities accredited to provide services that can be acquired through Service Vouchers.

To consult List of Entities accredited to provide care and custodial services that can be acquired through Service Vouchers cclick here.

As of 30 September 2024, the procedure for applying for inclusion in the List of Entities qualified to provide care and custody educational services that can be acquired through Service Vouchersis temporarily blocked, pending the approval of the new Management Criteria for the Service Voucher Tool.

The possibility of inclusion in the List will be reactivated indicatively in December 2024.

Updated information on accreditation modalities will be available on the Service Voucher Accreditation page.

The management of fulfilments related to Service Vouchers is carried out almost entirely in digital mode, from the Issuing Bodies reserved area.

Below are the main management steps:

1. Depositing the price list relating to the services provided that can be acquired by means of Service Vouchers;
2. Digitally create a PES (Service Delivery Project);
3. Launch and deliver the services available through Service Vouchers;
4. Report the services utilised through Service Vouchers.

The management of fulfilments related to Service Vouchers is carried out almost entirely in digital mode, from the Issuing Bodies reserved area.

In particular, the stages of filing rate schedules, preparing the PES, activating the Vouchers and attaching the related Time and Attendance Registers and insurance policies are completely digitised.

The following reporting documentation must be submitted to the Ad Personam Multifunctional Structure, in original:

1. In the event of a request for progress settlement

• The Schedule of the requested costs for the service provided, generated by the computer system, to which must be attached for each Voucher entered:

a) The Progress Payment Request;

b) The Report on the service provided;

c) The original Attendance Register( s) duly filled in and signed by both the Granting Body and the holder of the Service Voucher (failure to submit the original Register entails non-recognition of the conciliation services);

d) Copy of the Insurance Policy taken out.

2. In the event of a request for balance

• The Schedule of the requested costs for the service provided, generated by the computer system to which must be attached for each Voucher entered:

a) The Application for Balance Payment generated by the computer system;

b) The Attendance Register( s) in original, duly completed and signed by both the Granting Body and the holder of the Service Voucher (failure to submit the original Register entails non-recognition of the conciliation services);

c) The Report on the service provided in the terms and conditions indicated and in conformity with the PES, generated by the computer system;

d) The Report Form generated by the computer system, which gives an account of the public and private co-participation fees;

e) The Declaration on conciliation services drafted and signed by the holder of the Service Voucher, together with a copy of an identity document;

f) Copy of the Insurance Policy taken out, if not already filed and subject to its validity.

3. In the event of a Settlement Notice with a zero balance:

• The Settlement Notice with zero balance;
• The original Attendance Register(s).