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Telematic communications

Below you will find information on how to dialogue with the Province using the IT tools that technology makes available.

Publication date:

31/05/2022

Description

The Province - with resolution no. 2051 of 14 December 2020 - has updated the rules for telematic communications within its offices and has also defined the operating methods for exchanging documents with its public and private interlocutors (other public administrations, citizens, companies, associations, professionals, etc.) using the IT tools available today.

If you are a citizen and you decide to use telematic tools to transmit applications, declarations, reports or communications to the Province, you must follow these simple rules and remember that you must transmit them to the certified e-mail box of the competent office(consult here the addresses of the provincial structures )

- if you use a mailbox (certified or traditional): you must sign the applications, declarations, reports or communications with a digital signature or a handwritten signature; in the latter case, you must scan what you have signed and transmit it together with a copy of an identity document

- if you use the website or portal (e.g. the online services portal ): applications, declarations, reports or communications do not have to be signed, but you must identify yourself using SPID or the electronic identity card (CIE), the national services card (CNS) or the health card, activated, however, as the provincial services card (CPS)

- if you use your digital domicile, i.e. a CEM address registered in the National Index of digital domiciles of natural persons, professionals and other private law entities not required to be registered in professional registers, lists or registers, or in the register of companies(INAD), applications, declarations, notifications or communications do not have to be signed

If you are the owner of a company or a professional, you are obliged to use telematic tools to validly transmit applications, declarations, reports or communications to the Province and you must follow the same rules as citizens. REMEMBER , however, that you can use traditional electronic mail ONLY if you are not obliged to register in the National Index of Companies and Professionals(INI-PEC ).

If you are a public administration: you must use the application cooperation channel (interoperability). Only if you have not yet joined interoperability, you can still use certified electronic mail. In any case, the documents you transmit must be signed and registered.

PERMITTED FORMATS

FILEs attached to communications must have one of the following formats (and their extensions): PDF/A, PDF, XML, TXT, TIFF, TIF, JPEG, JPG, JFIF, JPE, EML, BMP, CSV and GIF. This is because these formats are recognised as suitable for long-term preservation, as documents produced with these formats are stable. The format HTML is also permitted (but only the body of the e-mail message). Digital signatures, if any, must only be affixed to files in the permitted formats indicated above. Compressed formats (e.g. .zip) are not accepted.

FILEs may not individually be larger than 70 mega.

ATTENTION!!! If the applications, declarations, reports or communications that you have compiled are in fillable pdf format, remember that you MUST transmit the same file in static form in addition to the fillable file. This is because the fillable pdf does not guarantee the unchangeability of the computerised administrative document. The digital signature must be affixed only and only to the version of the file in static form.

If a revenue stamp is to be applied to the application or document to be submitted, it must be visible on the application or scanned document, or its details (day and time of issue and 14-digit identifier) must be indicated on the application form.

Read more in the text of the resolution and the attached directives .

Additional information

Last modified: 09/06/2025 9:52 pm

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