NUE 112 - Single European Emergency Call Number

112 (one-one-two) is the official telephone number for contacting emergency services within the European Union. It is a unique and free service, accessible even without a SIM or credit card or while the phone is locked, to urgently request the intervention of the police, fire brigade, medical assistance or sea rescue.

Currently in Italy, the NUE 112 service is active in 16 Regions, with 24 Single Response Centres (CUR) located throughout the country.

In Trentino, the NUE service has been active since June 2017. Since that date, 112 calls from the entire provincial territory have been forwarded to the Trento CUR. The operators at the centre, specially trained to handle the first response to the call, are then responsible for locating, identifying the nature of the emergency and forwarding only the emergencies to the Territorial Authorities responsible for managing these situations: Fire Brigade, Trentino Emergenza, Carabinieri, State Police, Coast Guard (competent only for Lake Garda).

For the 5 municipalities of Primiero, the toll-free number 800.112.000 was also activated in 2021. This exception became necessary due to problems with the routing of the telephone network. By dialling 112 from that area of Trentino, calls are in fact routed to the Carabinieri in Feltre and not to the CUR in Trento.

The service is also accessible to foreign language speakers through a conference with an interpreter. There are currently 38 languages available at the Trento CUR, plus others that can be activated on request.

Anyone with a medical and/or technical emergency or in need of urgent police intervention in the territory of the province of Trento.

You can call the emergency number 1-1-2 via

• Landline phone
• Mobile phone
• WhereAreU app

• 112 Deaf
  112 Deaf in Italy is a free and accessible service designed to protect people with deafness, offering deaf and hard of hearing people quick and safe access to the 112 Single Emergency Number. Through the app 112 Sordi, developed by ENS - Ente Nazionale Sordi, it is possible to send distress calls without making voice calls. The app allows deaf users to communicate via written messages, choose the type of emergency (ambulance, police, carabinieri or fire brigade) and automatically transmit their location via geolocalisation.

• E-Call
  Free automatic emergency call system, mandatory in all new cars sold in the European Union from 2018. The system, which is activated in the event of a serious accident, makes a call to 112 providing the vehicle's location via GPS coordinates. The service is currently managed for the entire country by CUR in Varese.

• Smartphones and Smartwatches
  They enable automatic emergency calls in the event of a fall or serious accident. CUR receives GPS coordinates relating to the user's position.

• IPhone satellite call (Iphone 14 model or higher)
  Allows the emergency services to be contacted when no telephone operator allows the call to be made due to a lack of telephone coverage. The device guides the user in sending the satellite message. This service is currently managed for the entire national territory by CUR in Saluzzo (CN).

The Single Response Centre is active 24 hours a day, every day of the year.