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Request to visit the 112 Single Emergency Call Centre

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On this page, you can request an appointment at the Central Emergency Co-ordination Centre.

Description

For adult visitors, the activity includes an on-site presentation on the features of the Single Emergency Number and how it works, the technologies available to 1-1-2 operators, and how the WhereAreU app works. This will be followed by a tour of the control centre itself, where participants will see the computer systems in action and have the opportunity to make test calls, so they can gain a practical insight into the work of the operators at the Single Response Centre. 

For younger children, following a brief presentation, there will be games designed to help them learn in an interactive way what 1-1-2 is and how it works. 

Who it's for

 This initiative is aimed at organisations, emergency services and schools.

What to do

You can submit your request by clicking on the relevant section below and completing the form.

What you need

Documents to be submitted

You must have a SPID, a CIE or a CPS/CNS to complete the application form. 

Timeframes and deadlines

For operational reasons, the option to request appointments via the Single Emergency Centre may occasionally be suspended.

Access the service

Nella presente pagina è possibile richiedere la visita presso la Centrale Unica di Emergenza. 

Authentication

Electronic Identity Card (CIE)
SPID Level 1
National Services Card (CNS)
Provincial Services Card (CPS)

Additional information

Last modified: 28/10/2026 6:06 pm

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