Launch and provision of services through Service Vouchers 2025-2027

Prior to the start of the service financed by the Voucher, the Managing Authority must

1. formally enter into a contract with the Managing Authority of the European Social Fund (no service will be recognised prior to the conclusion of the contract)
2. enter into appropriate insurance policies for all the minors who benefit from the services provided (even those who do not benefit from the Service Vouchers), in compliance with the maximum coverage provided for by the Criteria and implementation methods for Service Vouchers - period 1 January 2025 - 31 December 2027 and link them telematically to the Vouchers;
3. collect from the Ad Personam Multifunctional Structure the paper Attendance Register in the event of any computer system downtime that prevents the use of the electronic Register (for appointments contact the toll-free number 800 163870)
4. enter the "Start of Business" communication in the computer system within 180 days of the issue of the Voucher, inserting the insurance policies and telematically connecting the Attendance Register. For the modalities please consult the Activation and Payment Manual;
5. verify, for minors aged 3 months - 6 years, compliance with thevaccination obligation provided for by Decree Law no. 73/2017 converted with amendments by Law no. 119/2017 on "Urgent provisions on the subject of vaccine prevention, infectious diseases and disputes relating to the administration of medicines" and the provisions of Provincial Council Resolutions no. 1021/2017 and no. 1462/2017 as amended.

For information on the complete process to be followed for the "Provision of services usable through Service Vouchers" please consult the following pages:

- Provision of services through Service Vouchers - period 2022-2024

- Provision of services through Service Vouchers - period 2025-2027

During the provision of the service, the "Attendance Register" must be completed as indicated below:

• For band A) and B) services, the electronic register with graphometric signature is to be used. This register must be filled in daily in two stages: the first at the time of taking charge of the child (entering the date and time of taking charge), the second at the end of the service when the child leaves (entering the time of leaving and the graphometric signature of the operator and of the child's parent/ carer). These operations must take place within thirty minutes of the pick-up and exit times, otherwise the service will not be recognised. The persons who may validly sign the register are: the holder of the Voucher, the other parent/custodian of the minor using the service, the adult brother/sister of the minor using the service or another adult person provided that they have been previously delegated by the holder of the Voucher with a copy of the delegate's identity document.
• For band C) services, the electronic register may be used without the contextual signing of attendance by the holder of the Service Voucher. This register must be filled in daily in two stages: the first at the time of taking charge of the child (entering the date and time of taking charge), the second at the end of the service when the child leaves (entering the time of leaving) by authenticating through SPID in the system. These operations must take place within thirty minutes of the pick-up and check-out times, otherwise the service will not be recognised. The Voucher holder must confirm within seven days from the end of each week of service (intended as Monday to Sunday) the attendance recorded in the electronic register by the Responsible Party by accessing his/her personal area in the computer system, verifying the correctness of the data entered.

In the case of off-line services that do not allow the use of the electronic register, for all services in bands A), B) and C) the paper register must be filled in according to the procedures indicated in the Criteria and modalities for the implementation of Service Vouchers - period 1 January 2025 - 31 December 2027.

The Service Voucher does not recognise any contribution in the event of the child's absence, for whatever reason, nor in the event of the absence from work of the Voucher holder for holidays and/or unpaid leave other than parental leave for another child. On the other hand, part of the costs relating to childcare services are covered if the Voucher holder is absent from work for: medical examinations, post-injury or out-patient rehabilitation, hospital or care centre admissions, illness, maternity leave and parental leave for another child who is not the beneficiary of the services requested with the Service Voucher, leave from work as provided for in the employment contract. The Service Voucher cannot therefore cover the cost of services provided during:

• holiday periods
• periods of maternity or parental leave for the same child receiving services with the Service Voucher;
• periods of unpaid leave other than those requested for the benefit of another child not in receipt of care and custody services with the Service Voucher;
• other cases not included in the previous point.

The services must be provided as envisaged in the Service Delivery Project (PES) attached to the Service Voucher application and completed within 12 months from activation, after which the Voucher becomes unusable. Modifications are possible, subject to authorisation by the Provincial Administration through the Ad Personam Multifunctional Structure, in the following cases

1. change of the Service Provider, exclusively in exceptional cases, due to the objective impossibility of utilising all or part of the services initially envisaged, subject to the release by the original Service Provider of the unused portion of the Service Voucher;
2. change in the type of services requested, in whole or in part, if the minor who is the beneficiary of the services is no longer of the age required, or if a new minor is added, or if the applicant and the Granting Body agree on a different service arrangement for the same minor (e.g. change of location, changes in attendance, etc.).

In both cases, it is necessary to resubmit the PES to the Ad Personam Structure, jointly signed by the Responsible Party and the holder of the Service Voucher, through the online management system. For the modalities, it is suggested to read the relative Variations and Release Manual. In the event of failure to submit or late submission of the aforementioned documentation, the costs of services provided in a manner different from that indicated in the PES submitted at the time of the Voucher application will not be recognised.

Additions to the amount provided for in the PES are never admitted.

In the event of a reduction of at least 30% in the costs of the services, the Issuing Authority may ask the Voucher holder for compensation equal to 10% of the initial value of the Voucher itself.

The procedure must be followed by all entities providing services that can be used through Service Vouchers.

The procedure must be carried out online, by connecting to the reserved area of the European Social Fund Information System.