Employment services offered by the Job Centre and how to register

By contacting your nearest Employment Centre run by the Agenzia del Lavoro, you can benefit from one or more of the following job-search support services:

• Reception and information
  At the Job Centre, you will be welcomed and can receive useful information regarding:
  - employment services and labour market initiatives
  - employment opportunities in the private and public sectors
  - professions, sectors of activity and trends, including those relating to the local labour market
  - legislation governing employment relationships
     
• Career guidance and support in finding work
  Depending on your individual circumstances and needs, the Employment Centre adviser can offer you:
  - guidance sessions, delivered through individual or group interviews, aimed at helping you develop a career and/or training plan, using tools such asa skills assessment (Int. 2.1 of the Labour Policy Measures Document);
  -job placement supportto help you master the typical tools of job-seeking (such as writing a CV, preparing for an interview, etc.) and to establish contact with employers.
  These activities may also be carried out through the network of organisations accredited to provide employment services: the Employment Centre officer can issue you with a voucherto be spent at one of these accredited organisations for the provision of the agreed service. 
     
• Career guidance and job placement services for specific user groups
  - People with disabilities and those facing disadvantages pursuant to Law 68/1999
  - Foreign nationals
  - Women

• Support with using job search and training platforms
  - Trentino Lavoro portal- Provincial employment services portal
  - Formazione X Te Portal- Provincial portal for vocational training opportunities
  - EDO - E-learning platform for acquiring basic digital skills
  - SIISL - Platform for job search and training
  - AppLI - Virtual career guidance assistant for people aged between 18 and 35
     
• Training and/or career guidance work experience opportunities
  Depending on your needs and circumstances, the Job Centre advisor may also offer you a work placement, through which you can gain practical experience within a company, with the aim of developing and acquiring greater professional skills.
  Go to the dedicated page to find out more
      
• Job Matching Event
  The Employment Centre at the Labour Agency supports citizens’ entry into the labour market through four main channels:
  - registration in the database:
  following an interview with an advisor to define the candidate’s desired role, skills and preferences, the Job Centre forwards suitable CVs to companies that request them;  
  - recruitment campaigns:
  periodic campaigns organised by the Employment Agency for the sectors in highest demand (e.g. tourism, agriculture, crafts, etc.), which can be viewed on the website and social media channels;
  - recruitment events:
  organisation of Career Days and face-to-face meetings in the local area between candidates and employers;
  - support with applications for job vacancies published on the Trentino Lavoro Portal:
  support from staff to apply for vacancies on the platform, which can also be used entirely independently.

• Working Abroad – EURES Services
  If you wish to work abroad, the Employment Agency provides a support service for European mobility. This is EURES (European Employment Services), a network providing information and guidance on the EU labour market, established to facilitate the geographical and professional mobility of workers.
  Go to the dedicated page to find out more
     
• Community service jobs
  In order to facilitate the integration of vulnerable individuals into the labour market, as well as to support the social and professional reintegration of those in socially disadvantaged situations, the Employment Agency supports the implementation of community-benefiting initiatives promoted by local authorities and IPABs. At Jobcentres, you can find specific information for these groups of people and submit the relevant applications.
  Go to the dedicated page to find out more
      
• Courses and training initiatives
  At the Job Centre, you can find out about the training opportunities available to enhance your transferable and professional skills and enrol on them.
  Go tothe dedicated pageto find out more

Who can contact the Job Centre:

• Unemployed people looking for work
• People at risk of unemployment (who have received a notice of redundancy)
• People in employment who wish to change jobs
• Workers on temporary lay-off (Cassa integrazione guadagni)
• People with disabilities looking for work
• People in disadvantaged circumstances and/or particularly vulnerable situations looking for work
• Foreign nationals seeking work
• …in general, anyone who needs employment information and services

To access job-seeking services, contact your nearestJobcentreand follow these three steps:

1. register with the Job Centre, if you haven’t already done so
   If you are not in employment and are looking for work, you can register with the Job Centre as ‘unemployed’ and declare your immediate availability for work (DID).
   Depending on your situation, there are three different ways to register:
      
   1)If you have finished a job and are entitled to NASpi or DIS-Coll
   If your employment has ended and you are eligible to claim NASpi (New Social Insurance for Employment – Unemployment Benefit) or DIS-Coll, you must:
   - apply via a welfare organisation you trust;
   - orapply onlinevia the INPS website.
   By applying for NASpi, you are automatically registered as unemployed with the Job Centre.
   You will then need to visit your nearest Job Centre to receive support to help you find another job.
       
   2)If you are not working and are not entitled to NASpi or DIS-Coll
   If you are not eligible for NASpi or DIS-COLL, you can register as unemployed at the Job Centre in one of the following ways:
   - visit the Cliclavoro website and select the ‘Active Labour Market Policies Portal’;
   - visit the Trentino Lavoro portal and select ‘Administrative Services/Did Online’;
   - or visit the Job Centre, where you can receive assistance with the registration process.
       
   3)If you are at risk of becoming unemployed
   If you have received a letter of dismissal, you can register with the Job Centre only in one of the following ways:
   - go to the Cliclavoro website and select the “Active Labour Market Policies Portal”;
   - go to the Trentino Lavoro portal and select ‘Administrative Services/Did Online’;
   - or visit the Job Centre, where you can receive assistance with the registration process.
       
   NB! If you are currently in work but need or wish to change jobs, you do not need to register with the Job Centre; go straight to steps 2 and 3.
      
2. Complete the profiling process
   At the Job Centre, you will undergo a ‘profiling’ process involving a series of questions designed to outline your career history in order to assess your employability.
      
3. Sign the personalised service agreement and find out about the services available
   Depending on the extent and nature of the needs identified during the profiling stage, you may be offered one or more services, set out in a Personalised Service Agreement. The Service Agreement is a contract signed between the individual and the Job Centre; it sets out in detail all the information relating to the rights and obligations of the person registered with the Job Centre, the personalised services agreed upon, and the commitment of both parties to carry out these activities.

For further information

▶ Download the information leaflets

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