Strengthening social services

The projects envisage the consolidation of supervision courses for social workers to foster the creation of spaces for reflection and thought on professional practices that strengthen their identity. The implementation of this project has become crucial as a result of the pandemic situation that has favoured the emergence of increasingly complex needs, an increase in situations characterised by economic hardship, and an increase in the demand for services, all in the face of a scarcity of resources. At the same time, this context has led to a high risk of burnout on the part of operators.

Three lines of intervention are envisaged

1. Individual supervision: strengthening of professional identity on an individual level with personal processing of emotional experiences; reworking of experience and theory-practice linkage; strengthening of reflective and self-reflective skills.
2. Professional group supervision: strengthening of professional identity; maturation of greater awareness of one's role and greater clarity with respect to the dimension of accompanying and not replacing people; elaboration of experiences and consolidation of skills for managing tensions and conflicts; improvement of relational and communication tools; analysis and sharing of professional practices; promotion, through group experience, of shared reflection; elaboration of the feeling of belonging to the organisation by improving collaborative practices; enhancement of problem solving and planning skills.
3. Organisational supervision of multi-professional teams: strengthening of the identity and specificity of each professional role; enhancement of relational and communicative group tools; planning and scheduling of work and time management; reduction of possible tensions between the operational level and the decision-making programming level.

Prevent the phenomenon of burn out among operators by improving the quality of social workers' practices through the provision of tools that guarantee their well-being and enhance and support their professional competence.

With the implementation of situations characterised by economic hardship and an increase in the demand for social work, the aim is to improve the technical quality of interventions by refining the methodological, value, relational and deontological aspects required by the profession. Supervision aims at activating a path of constructive reflection with respect to difficulties and problems both in the area of relations with the people benefiting from the interventions and with reference to the organisation and the working group.

Target: 2250 hours of supervision and involvement of at least 335 operators (relatively 170 and 165 operators for each of the two projects).

The Autonomous Province of Trento is the implementing body as a single territorial ambit, with the involvement of local authorities as project partners

The implementation of the NRP in Trentino fits coherently into the programme framework for sustainable provincial development, according to the policies identified in the provincial Economic and Financial Document and its Update Note

PNRR funding: € 420,000.00 (€ 210,000 for each project)

With Directorial Decree of the Ministry of Labour and Social Policies no. 98 of 9 May 2022, the lists of projects of the Ambiti Sociali Territoriali (single sphere for the Province of Trento) were approved.

On 22 December 2022 the Provincial Council approved the outline of the Agreement with the Ministry for the projects - involving all the valley communities - aimed at strengthening the social services and preventing burn-out among operators.

In 2023 the agreement was signed between the Province and the local authorities involved (Resolution no. 640 of 14 April 2023).