Description
We are still in the so-called 'Black Week' and Christmas is approaching. At this time of great media pressure on consumers, they are spasmodically looking for convenient purchases for themselves or for Christmas presents. To ensure protection and guarantees in this field, the European Union has been monitoring consumer rights for about 30 years through various activities.
An effective consumer protection policy ensures that the single market can function properly and efficiently. It aims to guarantee consumers' rights vis-à-vis traders, as well as to provide greater protection for vulnerable consumers. Consumer protection rules have the potential to improve market outcomes for the whole economy, make markets fairer and, by improving the quality of information provided to consumers, can lead to better environmental and social market outcomes. Empowering consumers and effectively protecting their safety and economic interests have become key objectives of EU policy.
In order to promote consumer interests and ensure a high level of protection, the Union must help to protect the health, safety and economic interests of consumers. Furthermore, the Union must promote the right of consumers to information and education, as well as the right to organise themselves in order to safeguard their interests. Consumer protection must be integrated into all relevant policy areas of EU legislation.
Furthermore, there is the European Consumer Centre (CEC Italy) which can help in case of cross-border disputes and which has drawn up a decalogue-guide to guide consumers to an informed purchase. Here, for example, is the advice of the European Consumer Centre Italy for E-Commerce.
WHAT TO DO BEFORE BUYING:
1) Check the webpage: is the legal information provided? Do the general sales conditions contain comprehensive information?
2) Compare prices: beware of exaggeratedly advantageous offers!
3) Don't let yourself be overwhelmed by the pressure of shopping: don't be tempted to click quickly by a countdown that appears (dark patterns)!
4) Choose a payment method that is as secure as possible, such as credit card or Paypal. Bank transfers are not recommended.
5) Read online reviews and look for testimonials. However, keep in mind that even reviews can be manipulated.
6) Do not forget sustainability! Be aware that deliveries and returns have a significant environmental impact, so think about whether you really need the purchase.
7) Document the unpacking of goods with photos and videos
8) If the delivered goods arrive damaged, immediately complain in writing to the retailer (even if you receive a different product from the one you ordered)
9) Do not forget that you have a right of withdrawal, which can be exercised within 14 days of receipt of the goods (return costs are normally borne by the consumer)
10) In the event of a lack of conformity, exercise your rights under the legal (and possibly conventional) guarantee, even for digital services!
Source: European Consumer Centre Bolzano
Photo: Canva_EDT