Bonus refunds for commuters on the Brenner and Valsugana railway lines

Commuters using the rail service on the Brenner or Valsugana lines may be entitled to compensation in the event of train delays or cancellations.

The compensation takes the form of a discount voucher towards the purchase of a season ticket, calculated on the basis of a system that monitors the reliability of rail services.

Each month, the monitoring system calculates the reliability index for Trenitalia’s train services along the Brenner and Valsugana lines (including, for the latter line, services operated by Trentino Trasporti), taking into account train delays and cancellations.

If these indices are exceeded, passengers are entitled to a refund of 10.00 euros, which may take the form of a discount on the purchase of the next season ticket for weekly/monthly season ticket holders, or a refund paid into a bank account in the case of the renewal of annual/half-yearly season tickets.

The reliability index threshold for the Valsugana railway is 1.00 per cent.

The reliability index limit for the Brenner railway is 2.50 per cent.

To view the reliability indices for the Brenner and Valsugana railways, and any instances where these limits have been exceeded, you can download the monitoring table covering the years 2021, 2022, 2023, 2024, 2025, 2026:

table for 2021

2022 table

2023 table

2024 table

2025 table

table for 2026

To claim the bonus, you must:

• have completed at least 10 validations for the relevant month
• submit the application by the end of the month following that in which the index showing that the reliability thresholds have been exceeded is published

If, following verification, it transpires that the season ticket holder has not made the 10 validations, they are required to repay the sum of €10.00 at a Trenitalia ticket office.

Workers who hold a provincial season ticket to use the rail service on the Brenner or Valsugana lines are eligible to claim a refund.

Weekly or monthly season ticket

When reliability rates exceed the established thresholds, season ticket holders – upon renewal - must visit a Trenitalia ticket office withthe completed‘Self-Declaration for Weekly and Monthly Rail Season Ticket Bonuses’, in which they declare that they have made at least 10 journeys using their season ticket (as recorded by the card’s validations) in the month in which the threshold was exceeded; renewal must be requested within the month following the publication of the bonus;

The ticket office will issue a weekly or monthly season ticket with a discount of 10.00 euros.

Half-yearly or annual season ticket

When reliability indices exceed the established thresholds, season ticket holders must go to a Trenitalia ticket office with a completed self-declaration form for the half-yearly or annual rail season ticket bonus, where they must declare that they have made at least 10 journeys using their season ticket in the month in which the threshold was exceeded, and proceed with the renewal of their annual/half-yearly season ticket (please note: the season ticket to be refunded must be an extra-urban type); renewal must be requested by the end of the month following the expiry of the annual or half-yearly season ticket

The refund will be paid by crediting the specified bank account, following verification of the months in which the index was exceeded during the season ticket period and the number of journeys made in each month.

If the user does not wish to renew their annual/half-yearly season ticket, they may obtain up to a maximum of 4 weekly season tickets, each with a discount of €10.00.

The maximum refundable amount for a half-yearly pass is 60 euros, whilst for an annual pass it is 120 euros.

If, following checks, it is found that the passenger has not made the 10 validations, they are required to pay the sum of 10 euros at a Trenitalia ticket office